We offer a 72hrs return policy from the time you receive your item to request a return. We do not offer refunds on build your own unit or supply your own bundles orders. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thehouseofcharmcollection@gmail.com. If your return is accepted, we'll instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at thehouseofcharmcollection@gmail.com.

Damages and issues
Please inspect your order once you have received it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom units, sale items, and gift cards. Items that are damaged by installation via another stylist or yourself. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.